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Here at Amsterdam Genetics we stand firmly behind the quality of our products. Have you accidentally ordered the wrong product or size? No problem. Amsterdam Genetics offers a safe return policy* for our clothing.

This is how you use our service:

• The product must not have been used, must be undamaged and must be returned in its original packaging. Of course, you can carefully unpack the product to decide whether you want to keep it or not. We cannot refund worn products that are returned.
• Email your return request including the order number and a clear description of the product you want to return and the reason for the return to ‘orders[@]amsterdamgenetics.com’ within 10 working days of receiving your package.

You will receive instructions by email on how to return your product(s), within 2 working days of receiving your request. Of course you will get your money back after we have received your returned goods and checked and processed them in our system.

We do not accept returns on discounted items.

*PLEASE NOTE: Our returns policy is NOT FREE. Customers are responsible for the shipping costs of the returned product.

At Amsterdam Genetics we understand that your order must not only be shipped safely and discreetly, but also arrive in perfect condition. That is why we take special care to accurately package all our packages. Our discreet packaging method is designed with your privacy in mind. We use plain packaging without prominent logos or indications of the contents, so that the contents of the package remain only for you. You can order with complete confidence, knowing that your personal information and product choices are kept confidential.

But that’s not all! We strive to exceed your expectations. That’s why we always add surprising extras to your orders as a token of appreciation. We look forward to continuing to provide you with the best service possible, and hope that every order is an enjoyable experience for you. If you have any questions or comments, please do not hesitate to contact us. Our team is always ready to help you.

Would you like more information about payment and shipping options? Then click here for our customer service page.